Refund policy

At RegainFitness, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Used recovery and fitness products
  • Personal care items
  • Products damaged due to misuse
  • Clearance or final sale items

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the claim and provide a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has been processed or shipped, it can no longer be canceled.

Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Lost Packages

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.

If your package appears lost, please contact us and we will work with the shipping carrier to investigate the issue.

Contact Us

For any return, refund, or order-related inquiries, please contact:

Email: gary@clickfusionmarketingllc.com

We aim to respond to all inquiries within 24–48 business hours.